Returns Policy


Please note: returns will be shipped at your own costs.
We advise you to consult the relevant customs authorities before sending your order back.
In order for us to receive your returned parcel, you must state to the delivery service that the parcel is a return of products recently imported and attach the import sales tax and duty receipt to the package.
We will not accept a returned parcel without the import tax sales and duty receipt.

Each delivery service has the information they need on their website to send a parcel back to the UK. You can find the EORI number on the returns form downloadable from the returns policy
When shipping a product back to us, contact the relevant customs authority and request the VAT paid back for the products you are returning. For more information about VAT and customs, please contact the relevant customs authorities.

To make the returns process faster and more efficient please print out and complete our returns form and put inside your package.

You can return your goods, provided we get them back within 30 days and in perfect original sale-able condition. Customers are responsible for return shipping charges and service unless the item is faulty. For your protection, we suggest you return your goods via recorded or registered post. We offer a refund or exchange service but we cant refund your original postage cost if you have simply changed your mind.

All items must be unused, have tags attached and in original packaging

Our returns address is:

Footprint Insoles UK Returns – Unit 7, The Metro Centre, Dwight Road, Watford, WD18 9SS

For EU Returns: Footprint Insoles UK Supplied by Form Distribution Ltd. EORI number: GB984355089000

Any queries please do contact us: